Last Updated: November 12, 2025
PPS Post Purchase Upsell ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application.
When you install our app, we collect:
• Store name, email, and domain
• Product information (titles, descriptions, images, prices, variants, inventory)
• Collection information
• Customer information (order history, tags)
• Order information (products purchased, order values, dates, line items)
• Checkout and payment information necessary for processing upsell offers
We automatically collect information about how you use our app, including:
• Campaign creation and configuration
• Upsell offer impressions and conversions
• App performance metrics
• Error logs for troubleshooting
When your customers interact with upsell offers, we collect:
• Offer acceptance or decline actions
• Products viewed in upsell offers
• Order modification data when offers are accepted
We use the information we collect to:
• Provide and maintain the app's functionality
• Display targeted upsell offers to your customers
• Generate AI-powered product recommendations based on purchase patterns
• Calculate RFM (Recency, Frequency, Monetary) scores for customer segmentation
• Track campaign performance and analytics
• Process order modifications when customers accept upsell offers
• Improve our app's features and performance
• Provide customer support
• Comply with legal obligations
Your data is stored securely using Gadget.dev's infrastructure, which employs industry-standard security measures including:
• Encryption in transit - All data transmitted to and from Gadget uses HTTPS/TLS
• Encryption at rest - Files are stored in Google Cloud Storage with encryption
• Automatic security updates - Gadget manages infrastructure security fixes and updates
• Access controls and authentication - Role-based access control (RBAC) and built-in authentication
• Regular automated backups - Database backups managed by Gadget
• GDPR compliance tools - Built-in support for handling GDPR requests (especially for Shopify apps)
Gadget.dev is our infrastructure provider and handles all hosting and database management. For more information about Gadget's security practices, please visit Gadget's documentation.
While we implement reasonable security measures, no method of transmission over the internet or electronic storage is 100% secure.
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
Service Providers: We use Gadget.dev for hosting and database services, and HeyMantle for billing and subscription management. These providers have access to your data only to perform services on our behalf and are obligated to protect your information.
Shopify: We interact with Shopify's API to provide app functionality. Your use of Shopify is governed by Shopify's own privacy policy.
Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We retain your information for as long as your account is active or as needed to provide services. When you uninstall the app, you can request complete data deletion by contacting us:
• Campaign data and analytics
• Store data
• You may request complete data deletion by contacting us
You have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request data portability
• Withdraw consent at any time (by uninstalling the app)
To exercise these rights, please contact us at the email address below.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the app after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
App Dashboard: Use the in-app chat widget for immediate assistance
Our app integrates with the following third-party services:
Gadget.dev: Application hosting and database (Privacy Policy)
HeyMantle: Billing and subscription management (Privacy Policy)
Shopify: E-commerce platform (Privacy Policy)
Crisp: Customer support chat (Privacy Policy)
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